Our Privacy
Policy

This Privacy Policy describes how Bitnob Technologies Limited ("Bitnob", "we", "us", or "our") collects, uses, and shares information about you when you use our website, mobile or web applications (each an "App"), and any other services we provide to you ("Services").

Privacy Policy

Updated 5th of December 2024

Introduction

This Policy describes how Bitnob Technologies Inc. on behalf of itself, subsidiaries, and affiliates (hereinafter called "Bitnob" or "we" or "our") will ensure the data privacy of its users.

This Policy applies to the personal data collected by Bitnob when you use our website, mobile application, social media platforms, tools and any other platform belonging to Bitnob (collectively, the "Services") or otherwise interact with us as described below.

We may update our Policy from time to time at our sole discretion. Thus, you are advised to review this page periodically for any changes. These changes are effective immediately after they are posted on this page. Where updates are made to the Policy, we will notify you of same by updating the date at the top of this Policy, and in some cases, provide you with additional notice (by adding a statement to the homepages of our website or mobile application; or by sending you an email notification).

Consent

You accept this Policy when you access our platforms, or use our Services, technologies, content or functions offered on our website, mobile applications, digital platforms, social media, amongst other platforms which may be contemplated to be used by Bitnob.

By signing up to our mobile application and using our Services, you hereby confirm that you have read, understand, and agree to be bound by this Policy. If you do not wish to be bound by the provisions of this Policy, you should not access the mobile application or sign up for our Services.

If you choose to use our Services, then you agree to the collection and use of information in relation to this Policy. The personal data that we collect is used for providing and improving our Services. We will not use or share your information with anyone except as described in this Policy.

Collection of Personal Data

For a better experience, while using our Services, we may require you to provide us with certain personally identifiable information, including but not limited to your:

  • Name and address
  • Phone number and email address
  • Date of birth
  • Bank account information
  • BVN
  • Username and password
  • Next of kin details

When you create a Bitnob account, we may collect information about you from third party service providers to verify your identity and for fraud prevention. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

The information that we request will be retained by us and used as described in this Policy. The mobile application does use third party services that may collect information used to identify you.

Third Party Service Providers

Personal Data We Collect Automatically

When you access or use our Services, we automatically collect personal data and other information about you as follows:

Log Information

We log information about your use of our Services, including browser type, access times, pages viewed, IP address and previous pages.

Device Information

Information about your computer and mobile device hardware and software may be automatically collected.

Location Information

We may collect your location information from your mobile device with your prior consent to prevent fraud.

Use of Personal Data

We may use your personal data for the following reasons:

Provide, maintain, and improve our Services

Statistical analysis and market research

Detect and prevent fraud or illegal activities

Respond to inquiries and provide support

Send technical notices and security alerts

Provide customer service and support

Personalize and improve our Services

Communicate about products and services

Third Party Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Services

To provide services on our behalf

To assist in analyzing Service usage

Note: These third parties have access to your personal information solely to perform tasks on our behalf. They are obligated not to disclose or use it for any other purpose.

Security

We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Bitnob takes reasonable measures to help protect all personal data from loss, theft and unauthorized access. To prevent unauthorized access to your information, we have implemented strong controls and security safeguards at the technical and operational levels.

  • Implementation of privacy protection policies

  • Limited access to authorized personnel only

  • Secure firewalls and encryption measures

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children`s Privacy

Our Services do not address anyone under the age of 16. We do not knowingly collect personally identifiable information from children under 16.

If we discover that a child under 16 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Privacy Rights

This Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal data.

Your Rights Include:

  • Request access to and rectification of your personal data

  • Restrict processing or object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with relevant authority

For any privacy-related requests or questions, please contact us at compliance@bitnob.com

Lawful Basis for Processing Personal Data

We only process personal data where we have a lawful basis for doing so, such as the following:

User Consent

This is where you have given us explicit permission to process personal data for a given purpose. For example, if you create a profile on our mobile application, we may additionally ask you to consent.

Legal Obligations

To comply with our legal and regulatory obligations.

Contractual Necessity

To perform a contract with you or to take steps at your request before entering a contract.

Legitimate Interests

To use your personal data as is necessary for our legitimate interests or the legitimate interests of others.

Public Interest

To protect your interest, the interest of another data subject or for the performance of a task carried out in the public interest or in exercise of official public mandate.

Data Breach

In the event we become aware that the security of our Services have been compromised or users` personal information have been disclosed to unrelated third parties as a result of an external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities.

In the event of a data breach, we will make reasonable efforts to notify affected users if we believe that there is a reasonable risk of harm to the user as a result of the breach.

Contact Us

If you have any questions or suggestions about our Policy, do not hesitate to contact us at compliance@bitnob.com