Our Terms of
Service
Welcome to Bitnob's Terms of Service. These terms govern your use of our services, including our website, APIs, and any related documentation and support materials. By accessing or using our services, you agree to be bound by these terms. If you do not agree, please do not use our services.
Terms of Service
Updated 5th of December 2024
These terms of service (the "Agreement") is between you and Bitnob Technologies Limited and its affiliates ("Bitnob" "we","us", or "our"), and governs your use of our products and services available through our website (the "Site") and our mobile or web applications (each an "App"), including any service we provide to you ("Services").
Terms
By accessing our Services through any means, you accept our terms and conditions and agree to be bound by it. If you do not agree with any of these terms, you are prohibited from using or accessing our Services.
We reserve the right to amend, modify or change any portion of this Agreement without prior notice to you and without your consent. Where any portion of this Agreement is amended or modified, such changes shall be effective immediately.
We suggest that you review these Agreement periodically for such changes and/or modifications. You acknowledge that by accessing and using our Services after such change/modifications, you agree to these terms as modified.
Accounts
Eligibility
If you wish to access our Services, you must create an account with us. You must be 16 years of age or older and capable of forming a binding contract.
Your Information
You must provide all requested information completely and accurately, including your full legal name, email address, phone number, and other required details.
Security
You are responsible for all activities that occur on your Account. Keep your access credentials private and do not share them with anyone.
Services
We provide Services through our App and Site (collectively our "Platform"). Services may be subject to eligibility criteria, limits, and restrictions, and may not be available to all customers at all times.
Cryptocurrency Services
We provide Services allowing you to buy, sell, hold or convert bitcoin or any Cryptocurrency. Any purchase, sale or conversion of any Cryptocurrency will be subject to a conversion rate for the given transaction, being the rate available on our Platform as part of our Services.
"Cryptocurrency" means bitcoin and other supported cryptocurrencies on our Platform, including stablecoins. In respect of 'stablecoins' we may refer to these on our Platform as "dollars" or "USD" but these relate to the relevant cryptocurrency stablecoin, and they constitute Cryptocurrency and not fiat-currency US dollars.
Send/Receive Bitcoin
We also provide Services that allows you to send or receive Bitcoin, including through the Bitcoin Lightning Network, and other supported networks. In addition, this Services also enables you to receive payments or value transfers from third parties into your Account or paid out to your designated account or withdrawal method for fiat currency. In those circumstances we may work with Partners, and any receipt will be subject to the relevant amount being duly sent by the sender or the relevant third-Party on their behalf. We will credit your Account with any received amounts in one or more supported Cryptocurrencies depending on your elections, or our default elections. You will have no recourse against any sender of such amounts, or any of our Partners involved in the relevant transaction.
Transaction Limits
We set limits on your Account, or certain Services, including transaction limits, at our discretion. Transactions you instruct to us via the Platform - including buy, sell, send, pay or transfer Transactions - are irrevocable and cannot be reversed, modified, or canceled once you have submitted transaction details and confirmed that you wish to proceed with the transaction. Any errors in your inputs are your responsibility alone, and transactions are at your own risk.
Insufficient balances
If you have insufficient balances in your Account to process any order or instruction you give us with respect to Services, we reserve the right not to process such order or instruction.
Your Assets
We will act as your custodian for any Cryptocurrency assets in your Account from time to time. You will be the beneficial owner and have beneficial title to any Cryptocurrency asset held by us as custodian for you. We do not trade or rehypothecate your Cryptocurrency that we hold as your custodian.
User assets saved or invested on our platforms are backed 1:1 in the relevant currencies it was deposited. User assets are kept in a mixture of cold and hot wallet.
We will use commercially reasonable efforts to securely store and control access to private keys associated with your Cryptocurrency.
Fees and Expenses
Account fees
There is currently no cost to you to create or maintain an Account.
Third-Party Fees
Certain third parties may charge fees for certain services they provide, and we may pass those fees on to you. Transactions on the Bitcoin Network or the Lightning Network or any other blockchain network may incur fees, which will be passed on to you.
Taxes
It is your responsibility to determine if any taxes apply to you, your transactions or any use of our Services. It is your responsibility to report and remit any such tax to the appropriate tax authority.
Changes
We reserve the right to change our fee and cost structures in the future and impose any fees, costs, commissions or other commercial terms as we determine at our discretion.
Use of License
Permission is granted to temporarily download one copy of the materials (information or software) on Bitnob's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
Modify or copy the materials
Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)
Attempt to decompile or reverse engineer any software contained on Bitnob's website
Remove any copyright or other proprietary notations from the materials
Transfer the materials to another person or "mirror" the materials on any other server
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Bitnob at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Deposits and Withdrawals
Cryptocurrency Withdrawals
If Cryptocurrency withdrawals to an external wallet are enabled on your Account (a "Withdrawal"), you agree that, whenever you withdraw any Cryptocurrency from your Account to an external wallet, you will comply with all applicable laws.
A Withdrawal cannot be reversed, modified, or canceled once it has been confirmed by you.
Cryptocurrency Deposits
If Cryptocurrency deposits are enabled on your Account (a "Deposit"), any Deposit you initiate must conform to the protocols of the receiving Wallet.
The person initiating the deposit is solely responsible for executing the transaction correctly and for paying any applicable network fees.
Limitations
Any Deposit or Withdrawal must be in compliance with all applicable laws, rules, and regulations. We may at any time impose limitations or restrictions on the ability to Deposit or Withdraw Cryptocurrency to/from your Account.
Restrictions
You will not do any of the following:
Submit any false, misleading or inaccurate information to us either as part of initial Account due diligence, or as part of any of our requests for information or other interactions with you
Use our Platform or any application programming interfaces belonging to us or our affiliates without our express written consent, or otherwise access your Account other than through the Apps or Site
Access, tamper with, or use non-public areas of the Services, our computer systems, or the technical delivery systems of our providers; attempt to probe, scan, or test the vulnerability of any of our system or network or breach any security or authentication measures
Violate (or assist any other party in violating) any applicable law, statute, ordinance, or regulation, or access or attempt to access the Services or Platform from any restricted jurisdiction or if you are subject to any sanctions or equivalent restrictions
Void, bypass, remove, deactivate, or otherwise circumvent any technological measure implemented by us, any of our providers, or any other third party (including another user) to protect our Services
Intentionally defraud or attempt to defraud or mislead us, or any other person
Obtain or attempt to obtain any confidential information or personal data about us, our systems, our staff, our customers, our Partners, or otherwise
Make any Deposit from, or Withdrawal to, any external wallet belonging to any person who is subject to any sanctions
Collect or store any personally identifiable information from our platform or from other users of our Services without their express permission
Violate any applicable law or regulation
Encourage or enable any other individual to do any of the foregoing
Cancellation, Suspension, or Termination of Services
We may, in our sole discretion and without any liability, with or without prior notice and at any time, suspend, modify, or terminate, temporarily or permanently, all or any portion of our Services, establish certain transaction limits or terminate your Account, and/or this Agreement with you, with or without reason.
We have the right to immediately suspend your Account, and freeze any funds or assets in your Account, if: we suspect you or your Account to be in violation of this Agreement, or our compliance and risk management procedures including anti-money laundering and sanctions screening; we are required to do by a government or regulatory authority, applicable law, court order that has jurisdiction over us; we believe there is unusual activity in your Account or that you are using your credentials or your Account in an unauthorized or inappropriate manner.
Your Account will remain suspended and funds and assets in your Account will remain frozen until a determination is made in the investigation by us or law enforcement agency at which point we may determine to terminate your Account.
Risk Disclosure; Disclaimers
General
Your use of our Services is subject to the following conditions and risks:
Bitcoin transactions are irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable and we or our affiliates or Partners are not liable for any fraudulent or accidental transactions
Legislative and regulatory changes or actions may adversely affect the value of bitcoin
Your bank accounts are at increased risk of being blocked in certain jurisdictions when linked to Bitcoin accounts
The volatility and unpredictability of the price of bitcoin relative to fiat currency may result in significant short term losses
These losses are beyond our control and we will not be liable for it.
Knowledge
You warrant to us that you have a sufficient understanding of Bitcoin, relevant Cryptocurrency networks, and the relevant technology and risks associated with it, to understand and appreciate risks associated with Cryptocurrency.
Limitations and Liability
Services are provided "as is". We make no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
In no event shall Bitnob or its affiliates be liable for any damages (including, without limitation, losses, damages, or claims arising from: user error; server or system failures; network failures; change in law; unauthorized access or activities; failure of any transaction) arising out of the use or inability to use our services, even if Bitnob or a Bitnob authorized representative has been notified orally or in writing of the possibility of such damage.
Indemnity
You will indemnify and hold harmless us and our affiliates from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with our services, your use of the services (including those provided in whole or part by, or otherwise connected to our Partners, or your non-compliance with the terms of this agreement or any applicable law, rule or regulation.
Neither we, nor our affiliates have any liability to you or any third party for, any losses, fees, costs, expenses or other liabilities ("losses") that you may incur or suffer as a result of or in connection with our Services. Notwithstanding any other section of this agreement, no relevant person is liable to you for any indirect, incidental, special, exemplary, or consequential damages, howsoever caused.
General Terms
Entire Agreement
This Agreement constitutes the entire and exclusive understanding and agreement between us and you regarding our Services, and this Agreement supersedes and replaces any and all prior oral or written understandings or agreements regarding the Services.
Intellectual Property
We reserve all rights not expressly granted to you in this Agreement. The Services are protected by copyright, trademark, and other laws. Nothing in the Agreement gives you a right to use our name, trademarks, product names, logos, domain names, or other distinctive brand features.
Notices
Any notices or other communications provided by us under this Agreement or connected with Services, including those regarding modifications to this Agreement, will be given by either posting to the Site or Apps, by email, or by other electronic means.
Feedback
We appreciate, and may solicit, feedback, comments, ideas, proposals, and suggestions for improvements to our Services, and if you choose to submit the same, you agree that we are free to use it without any restriction or compensation to you.
Downtime
The Services may be periodically unavailable during scheduled or unscheduled downtime. We and our affiliates are not liable to you for any inconvenience or loss as a result of such downtime.
Force Majeure
We shall not be held liable for any delays, failure in performance, or interruptions of service which result directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to: any act of God, act of civil or military authorities, act of terrorism, civil disturbance, war, strike or other labor dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe, or any other occurrence which is beyond our reasonable control.
Links
Bitnob has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Bitnob of the site. Use of any such linked website is at the user's own risk.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of British Virgin Islands.
Have Questions?
If you have any questions about these Terms of Service, please contact us at:
Last updated: January 2025